Frequently asked questions

Yes — we groom one dog at a time, so appointments are by booking only. You can book online in a couple of minutes against our live diary, or give us a call and we’ll find a slot that suits you. New clients are always welcome.

Most full grooms take around 1.5 to 2.5 hours depending on size, coat type and condition. We never rush — your dog is given the time they need to stay calm and comfortable throughout.

Absolutely. A calm, gentle experience is what we do best. We work at your dog's pace, build trust slowly and keep things quiet and reassuring. Just let us know about any anxieties when you book so we can plan the visit around them.

Yes — our Puppy Introduction Groom is a gentle first experience designed to build lifelong confidence. It's all about positive associations: a light bath, a tidy, plenty of praise and lots of treats.

Your dog's welfare always comes first. Light matting can often be brushed out, but tight or close matting can be painful to remove and may need to be carefully clipped shorter instead. We'll always talk you through the kindest option before we begin.

It varies by breed and coat, but most coated dogs do well with a full groom every 6 to 8 weeks, with a bath and tidy in between if needed. We're happy to recommend a schedule for your dog at your first visit.

You'll find us inside Frosts Garden Centre on Sandy Road, Willington, Bedfordshire, MK44 3QP — with plenty of free parking right on site. The map's on our booking page.

We like to keep things simple for you — we happily accept all major UK cards, including Visa and Mastercard, and you’re always welcome to pay by cash too. Whatever’s easiest for you on the day.

We have a 48-hour cancellation policy, but please don’t worry — if plans change, we’ll happily do everything we can to offer you a new appointment.